How to Contact Us

Contact AffinityDNA today using the form below to speak to one of our experienced team who will assist you in complete confidence.

If you are contacting us regarding an existing case, please quote your case reference number so we can assist you as quickly as possible.

If you have sent samples to us and not received a confirmation message, or you have not received results within the advertised turnaround time, please check your junk or spam folder before contacting us to make sure our messages are not in there.

If you have already messaged us but not received a reply, please check your junk or spam folder.

We are here to help with any questions you might have, whether it is for general DNA Testing advice or to request a quote. Your enquiry will be treated with the strictest confidence and will be handled professionally and compassionately by a real person.

You can also contact us by email on [email protected] or in writing at:

AffinityDNA
Pacific Chambers|Unit 6, 3460 Pacific Highway|
Springwood QLD 4127
Australia

Tel: 07 3523 5858

Email: [email protected]

Our office hours are 9 am to 5 pm Monday to Friday and we aim to reply to all enquiries within one working day.

If you have already messaged us but not received a reply, please check your junk or spam folder.

You can also use the search box at the top right and bottom right of our website to search for the answer to your question or visit our DNA testing FAQs page for answers to the most common questions.

PLEASE NOTE – VISITS ARE BY APPOINTMENT ONLY – please contact us if you would like to collect a kit, hand deliver your samples or would like to make an appointment to have samples taken.

Connect With Us on Social Media

Home Paternity Test Review

Perfect 🙂 Thank you!

A.K.

April 2024

Dog Breed Identification Test Review

Quick delivery well packed just got results today very happy with this service

S.B.

April 2024

Prenatal Paternity Test Review

Thank you so much for the great service and fast results

J.T.

March 2024

Ancestry DNA Test Review

The expertise extant in your organisation is obvious in your reporting and I am so pleased that I decided not to go with some other, ‘popular’ option.

L.S.

March 2024

Degenerative Myelopathy Test Review

Amazing very fast delivery and so much detailed information!

L.W.

March 2024

Immigration DNA Testing Review

Thank you very much for your very prompt and professional service.

R.C.

February 2024

DogCheck 4.0 Genetic Disease Test Feedback

Very fast delivery & results, would highly recommend it

C.B.

February 2024

Siblingship DNA Test Review

Thank you so much for your great service and speed. Much appreciated.

T.R.

January 2024

AffinityDNA Review for Home DNA Testing Kits

The care by the lab was second to none, they kept my son updated all the way.

J.M.

January 2024

Paternity Test Kits Review

Thank you so much for your help with this. A very professional and caring service. Reminds me how very different customer services are in UK compared to the service accepted by most people here in Spain. Thanks again.

D.H.

January 2024

Dog Allergy Testing Kit Review

Hello Team, I would love to thank all involved in testing my dog allergies. Since that test she finally lives her life itch free as it enabled us to avoid products causing her allergic reaction. I am very grateful for this report as her health massively improved after we removed all listed products from her diet. Since that time I have been suggesting other dog owners which battle similar issue to use your service. 5* from Blue.

J.P.

October 2022

Baby Gender Test Review

Thank you so much for sharing the results with me. I am really happy and impressed with your team's service and quick responses all the time. Affinity DNA service is really impressive and I must recommend this to my friends and family. 🙂

K.P.

June 2022

Siblings DNA Test Review

Thank you so much for your quick reply and explanation it’s very much appreciated and thank you for the great work you guys do.

J.B.

April 2022

DM DNA Test for Dogs Review

Thank you! Honestly, your quick response and helpfulness has been a breath of fresh air.

D.S.

March 2022

DNA My Dog Results Review

Wowwwww thank you sooooo much for the results, looking at each individual breed you can piece together all her traits and stances. THANK YOU SOOOO MUCH.... well happy ?

S.B.

January 2022

Forensic DNA Testing Review

I’ve just received the results. Your service has been impeccable. I really appreciate all your help, thank you so much.

F.G.

October 2021

Home Paternity Testing Kit Review

Thank you very much for this! I appreciate your email and your result! This has brought a huge relief, tears to eyes! Thankyou for your service! Worth every penny if not more!

A.G.

October 2021

Dog Allergy Test Kit Review

We had our dog allergy tested with you last year. We were advised that it is not a good enough test by our vet and many others online. This however couldn't be more wrong. We used the results to remove foods from her diet and even hypo-allergenic shampoos etc. Since she turned 1 years old we had her allergy tested by blood at the vet to see if she had out grown any of these allergies. The results were exactly the same as we were given by yourselves. Everything in red she is still allergic to. Without your help I'm not sure how we would of been able to help her in her first year. Especially given that she is allergic to almost everything hypoallergenic.

P.P.

September 2021

Dog Allergy Testing Review

Please forward my praise to your superiors with regards to your customer attention - thank you for all the communication at all times, and making sure all OK. Much appreciated. 1 day into eliminating salmon oil from her diet (daily supplement I was giving her for for her arthritis) and the turkey menus she is considerably better, all in 24 hrs. Can’t wait to see how she improves within a few weeks of elimination.

L.S.

April 2021

Paternity DNA Test Kit Review

You guys have honestly just kick started my life!! I’m buzzing

S.B.

March 2021